Shipping and delivery

In Japan, the fee is 550 yen (tax included) nationwide. Shipping charges to countries outside of Japan are as follows.
・United States (excluding Hawaii and Alaska): $5.00
・Canada: C$7.00
・United Kingdom: £5.00
・Australia: A$7.00
・New Zealand: NZ$8.00
・Thailand: THB125

We will ship the goods directly from the manufacturing plant in China.
For deliveries within Japan, we usually deliver within 5 to 8 days from the date of order.
*Items will be shipped from the factory on the next business day of your order. (Business days: Monday to Saturday. Closed on Sundays and Chinese holidays)
*Shipped by YunExpress (https://www.yunexpress.com/).

The estimated delivery days to countries other than Japan are as follows.
・America: 6-12 days
・Canada: 8-15 days
・United Kingdom: 6-10 days
Australia: 5-10 days
・New Zealand: 6-10 days
・Thailand: 5-6 days

We apologize for the inconvenience, but we are unable to accept a specific delivery date and time as the item will be shipped from overseas.

You cannot specify a delivery date when placing an order on this site.
We apologize for the inconvenience, but after receiving the shipping email and confirming that the package has been delivered to the domestic delivery company (Sagawa Express), please specify your desired delivery date.

【please note】
The storage period with the delivery company is '7 days from the shipping date'.
If the item is not received within this storage period, it will be returned to the shipper.

Please confirm with the shipping carrier using the tracking number provided in the shipment notification email.

Method to confirm shipping email
Email subject: '[CILOCALA] Shipment of items has been dispatched (####)'

Tracking status after arrival in Japan
After arriving in Japan, it will be handed over to Sagawa Express.
The "Last Mile Tracking" displayed when checking the tracking status on YunExpress is the tracking number after domestic delivery.
If you wish to specify a delivery date or redelivery, please enter the tracking number from the Sagawa Express parcel inquiry service and check.
Luggage inquiry service
※You are being redirected to an external site.


【please note】
If it says "Please contact our office," there is a high possibility that the delivery address at the time of ordering is incorrect.
We regret to inform you that we are unable to assist you with inquiries on this site, so please contact the delivery company directly. Thank you for your understanding.

We are sorry, but currently customers cannot specify the delivery company.

Currently, shipping is limited to Japan, the United States (excluding Hawaii and Alaska), Canada, the United Kingdom, Australia, New Zealand and Thailand.
Please note that we cannot deliver to redelivery or forwarding service providers.
We do not offer shipping outside of Japan, the U.S., Canada, United Kingdom, Australia, New Zealand and Thailand. Please check your local site.

Delivery to your accommodation such as a hotel is possible. Please be sure to contact your accommodation in advance to inquire about whether or not your luggage can be delivered/received.
If each hotel has shipping address description rules, please check them and enter them in the address or name field.
Please note that this site cannot accept requests for delivery dates as we are shipping from overseas. Please order at your own discretion and with plenty of time to spare.
*Our shop cannot guarantee any problems that occur when receiving your order at a location other than your home.
*Delivery may take some time depending on weather conditions and customs clearance procedures.

If the item is shipped within one month, we will reship the item.

We will check whether it is possible to reship the item, so please fill out the necessary information on the inquiry form and contact us.

[Notes]
Please note that this is not a request form for redelivery of absentee ballots.
・We cannot accept specified delivery dates and times for reshipment.
・If the product is not available despite your inquiry within the specified period, we may issue a refund.

Please check the email sent to you upon completion of shipping with the subject line "[CILOCALA] Product shipped (#order number)".

Return

You can return the item within 30 days from the arrival date if it is unused.
Please contact us using the inquiry form .

Exchanges due to misunderstandings or incorrect purchases made by customers are not allowed.
If you wish to exchange the item, please return the delivered item and place a new order.
If you wish to return an item, please contact us via our inquiry form within 30 days of receiving the item.

Once we have received the returned product from the customer and completed the return process, we will process your refund. We will send you an email when your return has been processed.
We will refund you using the payment method you used when placing the order.
The number of days it takes to receive a refund varies depending on the payment method. For details, please contact your credit card company directly.

Please check here .

Order

・Credit card (VISA, Mastercard, JCB, American Express)
Paidy (payment at convenience stores and bank transfer after payment)
・Express checkout (Shop Pay, Apple Pay, Google Pay)
Available for use.

What is Express Checkout?
Perform payment procedures using the credit card number and shipping address information registered in advance with Apple Pay, Google Pay, etc. Easily complete payments with simple confirmation and authorization without having to re-enter your credit card number or shipping information.

Please click here for information on how to enter information after checkout.

In the cart page, (1) enter the coupon code and (2) press the "Apply" button to confirm the discount.
The screen is difficult to understand, so please check here for application instructions.

ご注文内容は、注文完了時にお送りする、件名「【CILOCALA】ご注文ありがとうございます(#注文番号)」のメールをご確認ください。
配送状況は、発送完了時にお送りする、件名「【CILOCALA】商品を発送しました(#注文番号)」のメール内記載の追跡番号にて確認いただけます。

※携帯キャリアメールをご利用いただいている場合、キャリアメールの設定などの原因によりメールが届かない場合がございます。
携帯キャリアメールをご利用の方は以下よりメールを受信できるようにお願いいたします。

info@cilocala.com

それでも届かない場合は、大変恐れ入りますが、お問い合わせフォームよりご連絡ください。

After the order is completed, changes to the order cannot be made.
Additionally, orders cannot be canceled once the product has been shipped. Orders placed after these hours are typically processed for shipment on the next business day.
If you wish to return an item, please contact us via our inquiry form within 30 days of receiving the item.

I'm sorry. We currently do not offer gift wrapping services.

We are promoting paperless operations from the perspective of environmental conservation. Therefore, a delivery note is not included in the package.
The order details will be sent to you when the order is completed with the subject line "[CILOCALA] Thank you for your order (#order number)" and when the order is completed the subject line is "[CILOCALA] The product has been shipped (#order number)" Please check your email.
If you receive a product that is different from what you ordered, we apologize for the inconvenience, but please make a note of your order number and contact us via the inquiry form .

The document issued by the following payment methods will be considered an official receipt.
(1) In the case of credit card payment
Each credit card statement serves as a receipt.
(2) In the case of Paidy payment
The usage details reflected in 'My Paidy' will be treated as a receipt.
In addition, the receipt issued when making a payment at a convenience store (or the transfer statement in the case of bank transfer or account transfer) is also a Paidy receipt.

If you wish to receive a receipt issued by our company, please contact us.
※The receipt will be sent to you by email after shipment.
※The amount includes consumption tax, handling fees, and shipping costs.
*Since it is issued electronically, revenue stamps are not attached.
We do not reissue receipts.

During the novelty giveaway period, when you add the items you want to order to your cart, you can select the novelty item on the cart page.
(1) Novelty gifts will not be presented unless selected (they are not automatically given). If you would like to receive a present, please be sure to select novelty on the cart page.
(2) Due to product logistics, once your order is completed, you cannot change the color of the novelty item or request a new novelty gift.

You can check whether your desired novelty has been selected by checking the email with the subject line "[CILOCALA] Product has been shipped (#order number)" on the cart page, order completion page, or when shipping is complete. Masu.

*You can check the details of the screen image here .

あと払い決済(Paidy)について

■ メアドと携帯番号だけでOKメールアドレスと携帯番号を入力して、
SMSで届く4桁の認証コードを入力するだけでお買いものが完了。
スマホひとつでどこにいてもカンタンに欲しいものが買えちゃう。

■ 分割手数料ゼロの3回払い
月に何度お買いものしてもまとめて翌月に1回、コンビニ・銀行でお支払い。
メールとSMSでお知らせするので紙の請求書はなし!
アプリならコンビニでバーコードを見せるだけ。

■ まとめてまるっと翌月払い
毎月の1日〜末日までのお買いもの分を翌月の10日までにコンビニ・銀行でお支払い。
メールとSMSで届くので紙の請求書はなし。
アプリならコンビニでバーコードを見せるだけ。

月に何度お買いものしてもまとめて翌月に1回、コンビニ・銀行でお支払い。
メールとSMSでお知らせするので紙の請求書はなし!
アプリならコンビニでバーコードを見せるだけ。

* コンビニ払いの場合、支払手数料が別途発生します(最大税込356円/回)

メールとSMSでお知らせするので紙の請求書はありません。

Paidyのご利用はMyPaidyでご確認いただけます。
携帯番号とメールアドレスでhttps://my.paidy.comにログインの上、
請求内容の詳細をご確認ください。

Paidyアプリから「Paidyプラス」に無料アップグレードすると、
分割手数料ゼロの3回あと払いや、
ご利用上限金額の確認ができる!

3回あと払いは1回の決済につき3,000円以上の利用金額でお申込みが可能です。
一部のオンラインショップでは3回あと払いをご利用いただけません。

ご利用上限金額はあくまで目安です。
ご利用の際に都度、システムによる自動審査が行われます。
結果によってはご利用上限金額内であってもご利用いただけない場合がございます。

"あと払い(Paidy)に関するお問い合わせ"、"お支払いに関するお問合せ"は、
Paidy株式会社へ直接お問合せください。

Product information

Please check the SIZE GUIDANCE here.

Currently, we do not have any stores in Japan. If you have any concerns, please contact us using the inquiry form .

The colors you see may differ from the actual colors depending on your monitor environment, OS or browser version.

Contact us

If you do not find a solution even after checking the FAQ, please contact us.

Customer support business hours: Monday-Friday 10:00-17:00
Excluding Saturdays, Sundays, and national holidays, as well as long consecutive holidays
*Contacts received outside of business hours will be responded to the next business day.

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