Refund policy

Return & Refund Policy

If the product is defective or the wrong product arrives, we will accept returns only if the product is unused.
As soon as the product is confirmed to be defective, we will replace it with the same product only if it is in stock. If there is no stock available for replacement, we will refund your money.
We will bear the cost of return shipping and returns.
If you wish to return the product, please be sure to contact us using the inquiry form within 15 days from the date of arrival of the product. We will not accept returned items without prior notice under any circumstances. There is a possibility that it will be automatically returned.
Please be sure to return the returned item by a method that has a delivery record, such as a courier service. It is your responsibility to maintain your delivery records until they arrive at our company.
Gift cards cannot be returned, exchanged or refunded.

For EU Customers In accordance with EU consumer protection law (Consumer Rights Directive), customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason. Return shipping costs will be covered by us. Refunds will be processed within 14 days of receiving the returned item, using the original payment method.

Cancellations after ordering will not be accepted after the product has been shipped.
Orders placed after these hours are usually processed the next business day. (Business days: excluding Saturdays, Sundays, holidays, and long holidays)

As a general rule, we will refund you by the payment method at the time of ordering.
Depending on the closing date of your credit card, it may not be canceled and you may be refunded after the following month after debiting once. For more information, please contact your credit card company directly.

We do not accept exchanges for customer reasons such as wrong image or wrong purchase.
When more than 15 days have passed since the arrival date of the product
If you do not contact us in advance from the inquiry form
If it cannot be judged as a "defective product" or "unused product" according to our standards

We will refund you based on the payment method used at the time of ordering.
Depending on the closing date of the credit card you are using, the payment may not be cancelled, but the payment may be debited and then refunded the following month. For details, please contact your credit card company directly.

If more than 31 days have passed since the arrival date of the product
If you have not contacted us in advance via the inquiry form
If we cannot confirm the returned item within 10 days after contacting us about the return request
If it cannot be determined as 'unused' according to our criteria

Monday ~ Friday 10:00 ~ 17:00 *Excluding Saturdays, Sundays, holidays, and long holidays
Inquiries received outside of business hours will be handled after the next business day.