Legal notice

Distributor

  • CILOCALA JP Company

Representative

  • Koji Sonoda

Location

  • 〒810-0041
    Dia Palace Grandage Daimyo, 1-4-30-903 Daimyo, Chuo-ku, Fukuoka City, Fukuoka Prefecture

Contact address

  • info@cilocala.com
  • We do not accept inquiries by phone or email. Please contact us via inquiry form .

Selling price

  • Display by product
    *Prices are subject to change at any time, but changes made after the order is placed will not be applied.

Necessary fees other than the product price

  • Consumption tax: Display the tax-inclusive price on the selling price
  • Shipping charges :
  • Japan  ¥550, 
  • U.S.  $19.00 (Free shipping over US$120)
  • Canada  C$7.00 (Free shipping over C$220)
  • UK  £5.00 (Free shipping over £120)
  • Australia  AU$16.00 (Free shipping over AU$180)
  • New Zealand  NZ$23.00 Free shipping over NZ$200)
  • Thailand  THB180 (Free shipping over THB3,000)

    Other fees: Fees for deferred payment (payday) will vary depending on the deferred payment method. Please see below for details.
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Payment methods and timing of payment

  • Payment method: Credit card (VISA, Mastercard, JCB, American Express), Apple Pay, Google Pay, au Pay, PayPay, Softbank Pay, LINE Pay, WeChat Pay, Union Pay, deferred payment (Payday)
  • Payment timing: Payment is confirmed at the time of order placement
    *Depends on the closing date of your credit card and contract details. Please check with your credit card company.

Delivery of products

  • Shipped within the next business day to the third business day after the order date
    ※Business days : Excluding Sundays, Chinese holidays, and major holidays.
    *We accept international shipping to Japan, the U.S. (except Hawaii and Alaska), Canada, the United Kingdom, Australia, New Zealand and Thailand.
    *Please note that delivery may be delayed due to unavoidable circumstances such as weather, disasters, traffic conditions, etc.

Returns, exchanges, and order cancel

  • Cancellation after placing an order cannot be accepted once the product has been shipped.
  • Returns are accepted for unused items within 30 days from the date of arrival of the product.
  • We cannot accept exchanges. (Please return the product and place your order again.)
    *If the product is defective, we will exchange it for the same product only if it is in stock. If we do not have a replacement item in stock, we will issue a refund.
    *If the delivered product is defective, the customer will be responsible for the return shipping costs, unless the product is different from what was ordered.
    *If you wish to return an item, please be sure to contact us via inquiry form . We will not accept returns in any way other than the method specified by our company.